Job Position
Analyst (Services Management) (Two-year Programme)
Major Responsibilities
Provide high quality hotline services and support to the users, i.e. financial institutions, on the Real-time Gross Settlement (RTGS) systems. Duties include:
- Responding to enquiries and reported problems relating to the operations of the RTGS systems and problem solving
- Assisting in formulating and running the service operation processes including but not limited to client on-boarding, service maintenance, contingency measures and drill activities, fulfilling relevant service agreements and/or regulatory requirements
- Preparing written communications and providing RTGS systems training to the users
- Performing shift duty on a roster basis
Requirements
- Tertiary education, preferably in business studies, information technology or related disciplines
- Two years’ experience in the areas of: (i) coordinating implementation and services roll-out, (ii) providing help-desk services support to users, or (iii) operations of payment systems or banking/financial applications preferred. Candidates from non-financial industries and fresh graduates will also be considered
- Knowledge of operating and supporting SWIFT messaging systems is an advantage
- Fluency in both English and Cantonese is essential, and fluency in Putonghua will be an added advantage
- Able to work independently with good communication skill and customer-oriented mindset
Application Method
Interested parties please send your curriculum vitae stating your current and expected salaries, and the contact phone number to the Human Resources Division, Unit B, 25/F, MG Tower, 133 Hoi Bun Road, Kwun Tong, Kowloon or e-mail it to hrm@hkicl.com.hk. All applications and personal information collected will be treated in strict confidence and only be used for the purpose of recruitment and selection. The information collected will be accessed by our authorized personnel only. Those applicants not contacted by the Human Resources Division within two months from their application date should consider their applications filed for future reference which will be retained for one year for possible future job matching, and will be destroyed after the expiry of one year.