Job Position
Specialist I (Services Management)
Major Responsibilities

A member of the Services Management team to deliver service excellence and provide service support to banks and business partners primarily with respect to their usage of the SWIFT messaging systems and other application systems for operation of the highly secure and mission-critical interbank clearing and settlement applications. Duties include:

  • Attending the services support hotline and providing high quality support to the users, i.e. financial institutions and business partners
  • Responding to enquiries and reported problems relating to the operations of settlement systems and performing problem solving
  • Participating in driving completion of projects and initiatives in various new business domains of the Company including but not limited to trade finance and virtual banking, interacting with both external stakeholders and internal departments
  • Assisting in formulating and running the service operation processes including but not limited to client on-boarding, service maintenance, contingency measures, and drill activities, fulfilling relevant service agreements and/or regulatory requirements
  • Liaising with system and business users both internally and externally for the implementation of services and projects
  • Communicating with banks and business partners in relation to the Company’s services and projects mainly through preparation and issuance of circulars and technical notes, detailing system enhancements and major system releases for settlement system users to make the necessary preparatory arrangements
  • Preparing training materials, and co-ordinating and conducting training on such major system releases and new services for users
  • Driving and maintaining user/customer satisfaction with banks, business partners, and regulatory body




  • Tertiary education preferably in information technology or business related disciplines
  • Over 5 years’ experience in the areas of: (i) coordinating implementation and roll-out of systems preferably financial/banking applications, (ii) supporting help-desks for providing system support to users, or (iii) operations of payment systems or banking/financial applications
  • Fluency in both English and Cantonese is essential, and fluency in Putonghua will be an added advantage
  • Good presentation, communication and interpersonal skill
  • Knowledge of operating and supporting SWIFT messaging systems is an advantage
  • Knowledge of operations of trade finance service and experience in supporting clearing services and payment systems an advantage
  • Knowledge of block chain and web technology is a plus
  • Candidates from non-financial industries will also be considered


Application Method
Interested parties please send your curriculum vitae stating your current and expected salaries, and the contact phone number to the Human Resources Division, 25/F, MG Tower, 133 Hoi Bun Road, Kwun Tong, Kowloon or e-mail it to
All applications and personal information collected will be treated in strict confidence and only be used for the purpose of recruitment and selection. The information collected will be accessed by our authorized personnel only. Unsuccessful applications will be retained for one year for possible future job matching, and will be destroyed after the expiry of one year.