Frequently Asked Questions


Frequently Asked Questions

Questions on FPS

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Q1. Can merchants receive payments through the FPS? If so, how?

Q2. Merchant can use the FPS to receive payments from customers for free?

Q3. Which proxy identifier, email address, telephone number or FPS Identifier (FPS ID), can be used by a merchant to receive payments from customers?

Q4. Who can pay via FPS to merchants?

Q5. How to become an FPS merchant to receive payments? Any basic requirement?

Questions on common QR code

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Q6. What is common QR code standard and how can merchants benefit from it?

Q7. How can I combine several QR codes into a single one?

Q8. Can I use common QR code standard for consumer-presented QR code?

Q9. Which banks/SVFs support common QR code standard?

Q10. Is it safe to use QR codes? How do I verify if the combined QR code is correct?

Q11. Can I print out the combined QR code for customers to scan or email the QR code to customers?

Q12. What mobile applications can read the common QR code?

Q13. How do consumers know which payment service providers are supported by my combined QR code?

Questions related to FPS App-to-App (ATA)/Web-to-App (WTA) function

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Q14. What is the function of the FPS App-to-App (ATA)/Web-to-App (WTA)?

Q15. What types of merchants are suitable for using this function? How to use?

Q16. What are the benefits for merchants to adopt this function?

Q17. Is there any charge for merchants using this function?

Q18. Are all banks and e-wallets that provide FPS services support this function to collect payments?

Q19. Are merchants required to have mobile app or webpage in place in order to adopt this function?

Questions related to FPS x PromptPay QR Payment

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Q20. How can merchants in Hong Kong accept payment via FPS QR code from Thai tourists?

Q21. Is there any additional fee for merchants in Hong Kong to accept FPS x PromptPay QR Payment?

Q22. If my shop would like to serve the Thai tourists but currently we are not an FPS merchant. What should I do?

Q23. Is there any payment limit for Thai tourists paid by PromptPay?