Frequently Asked Questions

HomeFPSConsumers

Frequently Asked Questions

General Questions

Show All
Hide All

Q1. What is FPS?

Q2. How do I send money using FPS?

Q3. Who can use the service of instant payments supported by FPS?

Q4. Which banks and SVFs provide the service of FPS instant payments?

Q5. Are the FPS services offered by all FPS participants uniform?

Q6. What are the operating hours of FPS? Can I use FPS over the weekends or holidays?

Q7. How much does it cost to make peer-to-peer transfer to another bank or SVF?

Q8. Is it safe to use FPS to send funds?

Questions on registration for FPS

Show All
Hide All

Q9. Do I need to register with a bank or SVF to send or receive funds via FPS?

Q10. What is FPS Identifier (FPS ID)? Can I request one?

Q11: How can I register mobile number for use in the FPS?

Q12: How do I know if the recipient has registered his/her mobile number or email address so that I can use his/her mobile number or email address for payment?

Q13: How can I remove an account from FPS registration?

Questions on personal information

Show All
Hide All

Q14: What personal information would be provided to the FPS?

Questions on transferring funds using FPS

Show All
Hide All

Q15. If my bank or SVF does not provide instant payment service, can I still send or receive funds through my bank using FPS?

Q16. Can I transfer money from banks to SVFs or vice versa?

Q17. How can I be sure the account I am sending to accepts payments via FPS?

Q18. What is the maximum transaction limit for using FPS?

Q19: How do I know if the payment is successful?

Q20. Can I transfer money to overseas account?

Q21. How to prevent mistakes when sending a payment?

Q22. I am trying to recover a payment I sent to the wrong account. What should I do?

Q23. If a payment has been made via FPS through my bank/SVF account but the payee does not receive the payment, what should I do?

Questions on Direct Debit

Show All
Hide All

Q24. How to establish direct debit instructions to top up my SVF e-wallet?

Q25. Is it safe to set up direct debit authorisation?

Q26. What if the account is debited for a wrong amount?

Q27. How can I cancel direct debit authorisation?

Q28. Can someone else set up a direct debit to debit my account?

Q29: Is there any limit to direct debit instructions?

Questions on QR code payments for consumers

Show All
Hide All

Q30. How can I scan QR code to make payments?

Q31. How can I present a QR code for receiving payments?

Q32. Is it safe to scan a QR code to pay?

Q33. What information does a QR code contain? Will my personal data be at risk?

Questions on making payments to Government

Show All
Hide All

Q34. Do I need to register with the FPS before I can pay Government bills through FPS?

Q35. Which banks or e-wallets support Government FPS QR code bill payments?

Q36. Are there any charges to pay Government bills via FPS QR code?

Q37. How do I confirm if I have settled the bill successfully?